Refund Policy

1. Scope of this policy

This Refund Policy explains how cancellations and refunds work for paid BookingFlow platform subscriptions operated by OperonFlow Pty Ltd ("OperonFlow", "we", "us", or "our").

BookingFlow Starter ($49/month) and Pro ($99/month) subscriptions are sold through OperonFlow Central Billing. Paddle.com Market Ltd and its affiliates ("Paddle") act as merchant of record for those orders: Paddle processes payment, issues invoices and receipts, collects applicable taxes, and handles payment-related customer service and returns.

This policy applies only to those platform subscriptions. It does not apply to booking fees, deposits, packages, or other amounts that End Customers pay a Business User on the Business User's own payment provider.

By completing a platform subscribe checkout you also agree to Paddle's applicable buyer terms. Where this policy and mandatory consumer law conflict, mandatory law prevails.

2. Platform subscriptions vs merchant bookings

Platform subscription: a Business User's BookingFlow Starter or Pro plan, billed monthly (typically a 12-month term as shown at checkout) via Central Billing / Paddle. Refunds and cancellations for those charges are described below.

Merchant bookings: when a Business User collects payment from End Customers for appointments, classes, or other bookings, that charge is processed on the payment provider the Business User connected (for example Stripe, Square, Paddle, or Adyen credentials belonging to that business). OperonFlow is not the merchant of record for those End Customer payments.

Business Users are responsible for their own End Customer cancellation, no-show, and refund policies, and for processing those refunds through their own provider. A platform-subscription refund does not reverse merchant booking charges, and a merchant booking refund does not cancel a platform subscription.

3. 30-day refund for platform subscription charges

If you are not satisfied with a paid platform subscription, you may request a full refund within 30 days of the order completion date (the date Paddle successfully charged you for that billing period).

To request a refund, email sales@operonflow.com.au with your order or receipt details, or contact Paddle support using the information on your Paddle receipt (including paddle.net). You may also write to legal@operonflow.com.

Approved refunds are processed by Paddle to the original payment method. Timing depends on your bank, card issuer, or other payment method.

4. Free trials

Where a free trial is offered, you can cancel before the trial ends to avoid the first paid charge. Card details may be required at subscribe; you should not be charged until the trial ends unless you convert earlier.

If you are charged after a trial because cancellation was not completed in time, contact us promptly. We will work with Paddle in good faith where the charge was clearly unintended.

5. Cancelling a subscription

You may manage or cancel a BookingFlow subscription from the billing portal linked in your admin dashboard (Central Billing / Paddle) or by contacting us or Paddle. Checkout describes a 12-month monthly plan; cancel according to the term shown at purchase and in your Paddle receipts.

Cancellation stops future renewals according to your plan. It does not automatically refund the current paid period outside the 30-day window in section 3, unless required by law.

After cancellation you typically retain access until the end of the period already paid for, unless otherwise stated in your plan or required for account security.

6. When a refund may be declined

Refunds may be declined for abuse (for example repeated subscribe-and-refund cycles), chargebacks already in progress, or purchases outside the 30-day window where no legal right to a refund applies.

Nothing in this policy limits mandatory consumer guarantees or other non-excludable rights in your jurisdiction.

7. Chargebacks and disputes

If you have a concern about a Paddle charge, contact us or Paddle first so we can resolve it. Opening a chargeback without contacting us may delay access while the dispute is investigated.

Paddle, as merchant of record, handles payment disputes for platform subscriptions. Merchant booking chargebacks are handled by the Business User's payment provider.

8. Changes

We may update this Refund Policy from time to time. The revised version will be posted at this URL with an updated date. Material changes will be communicated through the Service or email where appropriate.

9. Contact

Platform subscription refunds and billing: sales@operonflow.com.au, legal@operonflow.com, or Paddle via your receipt / paddle.net.

End Customers seeking a refund for a booking should contact the Business User they booked with.